Contact us

Welcome

Welcome to 'Smiling Cloud'.

Hope you can find something you love here and to give away as unique gift : )

Happy viewing. Happy shopping.

Shipping details

I ship all orders by Registered Airmail from Singapore, with tracking number.
Your signature will be required upon delivery, to avoid being lost.

It normally takes about 8--15 working days(excluding weekends/public holidays) to reach you, once it leaves Singapore. Sometimes it may take longer, every much depending on your country's Custom/Postal Service.

*Kindly advise me for any urgent deadline before you purchase, to ensure that the item can reach you on time.

Refunds, returns & exchanges

*I am not responsible for any tax that your country might charge you.
I will indicate the item as 'Gift' and with a lower value.

*NO refund NO exchange after you receive the item or change your mind.

*If you want to cancel your order after purchase, kindly contact me.

*Partial refund is possible if the item is proved 'Lost' or 'Damaged' by postal service (that usually takes up to 2 months to confirm).

*If the item is confirmed 'Lost' by postal service, I am willing to refund the Postage Fee to you, Not the full amount of the item (because I certainly don't want any item to be lost).

*Exchange may be possible for Singapore buyers, with the buyer bearing the return fee and second shipping fee.

Additional information

You can also find me at SmilingCloud.artfire.com Instagram.com/smilingcloudxoxo
Storenvy.com/stores/1050767-ownwonderland

Smiling Cloud

Welcome to 'Smiling Cloud'.

Simply want to put a Smile on you.

These exclusively handmade products by me are inspired by my daily life, the nature,fairy tales,culture and more.

I love to create very unique home decors and gifts for your own wonderland home, as well as to give away for your beloved ones : )

Happy shopping!